Email Delivery Troubleshooting

To ensure seamless delivery of important emails from SimpleSUB Water to your organization's email accounts, we recommend implementing email whitelisting. 

Email whitelisting involves configuring your email server or spam filter to recognize our domain or specific email addresses as trusted sources, allowing emails from us to bypass spam filters and reach recipients' inboxes directly.

1. Add our email address to your contacts: Simply add our email address [e-mail] to your email contacts or address book. This action tells your email provider that you want to receive emails from us.
2. Create a filter or rule: Depending on your email provider, you can create a filter or rule that directs emails from our domain (simplesubwater.com) to your inbox. You can usually do this by accessing your email settings and setting up a filter that includes our domain name.
3. Mark our emails as "Not Spam": If you find any of our emails in your spam or junk folder, mark them as "Not Spam" or "Not Junk." This action helps train your email provider's spam filter to recognize our emails as legitimate.

Whitelisting Instructions 

Below are the detailed instructions to whitelist our domain or email addresses, tailored to different email platforms:

For Microsoft Exchange:

1. Access the Exchange Admin Center: Log in to the Exchange Admin Center (EAC) using your administrator credentials.
2. Navigate to Mail Flow Rules: Go to the "mail flow" section in the EAC dashboard and select "rules."
3. Create a New Rule: Click on "New" to create a new mail flow rule.
4. Define Conditions: Define conditions for the rule, such as "when the From address contains specific words" or "when the sender's domain is..."
5. Specify Actions: Specify actions for the rule, such as "modify the message properties" or "set the spam confidence level to."
6. Add Our Domain to the Whitelist: Add our domain simplesubwater.com to the whitelist by specifying it in the rule conditions.
7. Save and Apply the Rule: Save the rule and ensure that it's enabled to apply the changes.

For Office 365:

1. Access the Office 365 Admin Center: Log in to the Office 365 Admin Center using your administrator credentials.
2. Navigate to Exchange Admin Center (EAC): Go to the Exchange Admin Center from the Admin Centers section.
3. Go to Mail Flow: Navigate to "mail flow" in the left-hand menu.
4. Create a New Rule: Click on the "+" icon to create a new rule.
5. Define Conditions: Define conditions for the rule, such as "when the From address contains specific words" or "when the sender's domain is..."
6. Specify Actions: Specify actions for the rule, such as "modify the message properties" or "set the spam confidence level to."
7. Add Our Domain to the Whitelist: Add our domain simplesubwater.com to the whitelist by specifying it in the rule conditions.
8. Save and Apply the Rule: Save the rule and ensure that it's enabled to apply the changes.

For G Suite (Google Workspace):

1. Access the Google Admin Console: Log in to the Google Admin Console using your administrator credentials.
2. Navigate to Gmail Settings: Go to "Apps" > "Google Workspace" > "Gmail" > "Advanced settings."
3. Go to the Spam Settings: Scroll down to find the "Spam Settings" section.
4. Configure Whitelisting: Configure whitelisting settings by adding our domain simplesubwater.com to the list of approved senders or domains.
5. Save Changes: Save the changes to apply the whitelisting settings.

These instructions should help ensure that emails from our domain are delivered promptly to your organization's email accounts without being flagged as spam or filtered out.