Leak Alerts

Leak Detection alerts

There are 2 different alerts that are emailed to the user email address on the account, Leak alert and High Flow leak alert.

To edit the alert defaults and toggle on/off for individual meters, click Edit on the individual meter or on the Devices page.

You can enable either or both of the alerts on the Device Settings screen by toggling the button for each alert. If you want to change an existing threshold, toggle off and then back on the alert that you want to change or click the text box with the threshold. Once you have input the values that you want, click Save and it will be updated for that unit. 

Low Flow leak alert

This alert is sent if there is continual usage for 24 hours and is sent once per day.

High Flow leak alert

This alert is customizable to any threshold over a chosen timespan. The default in the Web App is 400 gallons over 5 hours, so an email will be sent as soon as the threshold is passed in that timeframe. This default was determined using an average usage for 5 hours by an approximately 2,000 sq ft home. You will not receive another alert until 29 hours have passed to allow for you to address the leak. For example, as soon as the meter measures 401 gallons inside of 5 hours, you will receive the alert and then the alert will snooze until the same time the next day + 5 hours. If the usage continues to go over the threshold the next day, you will receive a new alert for the new day going over the set threshold for 5 hours. Both of these values are customizable, so you can configure the gallon threshold and timeframe to a lower or high value based on your usage patterns. 

Bulk Updates

In the Devices tab on the Homepage of the Web App, you can Select All devices in a Property and update either alert for each meter. 

1. Click Select All 
2. Click 3 dots next to Select All option
3. Click Enable or Disable on the leak alert that you want to configure for all devices
4. Click Confirm